FREQUENTLY ASKED QUESTIONS
- Where can I buy herbs and spices?
You can buy online on our website. Simply, follow the links on the respective product page, adding the appropriate quantity to your cart.
- Can you ship overseas?
This depends on where you are located and the products you wish to order.
If you are living in NZ, you will be aware of the strict biosecurity and quarantine laws. As such, we suggest you do not order any seeds or whole spices, or any citrus products. However, ground spices and spice blends should be fine.
If you live in the UK or USA, bear in mind that postage from Australia will be costly.
Regardless of where you live, feel free to reach out to us to see if shipping is possible from our pantry to yours. Once you make contact, we can work out the best way to ship the product to you in the most cost-effective manner possible through Express Post, Parcel Post, or Registered Post via Australia Post Internationally and Sendle Nationally.
Check out our; Full shipping and return policy.
- Are my credit card details secure?
As the majority of orders, we receive are through our online cart, credit card security is of paramount importance to the Dee-Licious team. Our systems and technology are up to date with the latest protection software and thoroughly tested against international standards. This means you can trust us to look after your credit card details every time you order with us.
- What is the difference between a herb and a spice?
The leaf of a plant used in cooking is known as a herb. Any other part of the plant, often dried, including buds (cloves), bark (cinnamon), roots (ginger), berries (peppercorns), aromatic seeds (cumin), or even the stigma of a flower (saffron) are all spices.
- Where are your herbs and spices sourced from?
We source herbs and spices from all over the world, and some are grown in Australia. Every label also includes the country of origin for your reference.
- How do I store herbs and spices?
The pantry is a great place to store your Dee-Licious spices. Just make sure they are not too close to any heat sources (fridge, oven, or dishwasher).
After cutting the top of one of our aluminium pouches and using some spice, squeeze out as much air as possible and place it the aluminium container. Expelling the air makes the spices last longer. Once opened use within 6 months for best results.
- Can herbs and spices improve my health?
We do not make any health claims with respect to the use of any herbs and spices – we are not qualified to give medical advice. However, if you wish to consume herbs and spices for their beneficial properties, only ever consume them in normal culinary quantities, never use more than you would normally add to flavor food. For further advice, you should consult a medical practitioner or qualified naturopath.
- Do you sell organic herbs and spices?
At the moment, our spices are not certified organic.
- Are your spices gluten-free?
Gluten (in the form of wheat starch) is not added to any Dee-Liciousspices or spice blends. Besan flour and rice added as an essential ingredient to a spice blend, it would be clearly marked on the ingredient list.
However, in some instances, we cannot guarantee that products don’t contain traces of gluten, due to cross-contamination during harvesting, transportation, or processing. Some labels carry the statement “May contain traces of gluten due to agricultural practices” to highlight the possible presence of gluten.
- Are your spices kosher and halal-certified?
No, we are not certified halal or kosher. Most spices are acceptable to both halal and kosher users and as we do not add any artificial ingredients of animal or seafood products to our spice blends, they should be acceptable as well. All products feature a detailed ingredient list for your reference.
- Can I track my order?
Yes, using the tracking number provided via the email confirmation.
- I don’t want to give my card details online. Can I still order?
Yes. Simply email us at firstname.lastname@example.org and we will get in touch to sort out the payment — most likely via direct bank transfer.
- Can I order by telephone?
Yes. However, please email us first at email@example.com and we will respond with the best number to call for your part of the world.
- What happens if my parcel is damaged when it arrives?
In the highly unlikely event that your parcel is damaged, or shows signs of having been tampered with, please take it from the post office and contact us right away. Please take photos of the damaged package and contents and send them to us so we can work out the best way to go about it.
- Can I return my order?
Orders that are not damaged can still be returned to us but only in their original unopened packaging and the items inside should show no signs that they have been tampered with. Upon receiving the items back, we will issue a refund for the items. We cannot refund shipping costs.
- Can I recycle your packaging?
Taking care of the planet is very important to us, we use premium reusable airtight aluminium containers with recyclable aluminium pouches for our spices. We would love to see you reuse these containers. We do not use any single-use plastic in any of our products.